National Careers Service begins a new and improved contract

Today, the National Careers Service will be enhanced to help more people improve their career prospects. Delivered and managed by Inspira in Cumbria and North Lancashire, the National Careers Service is available free to every adult in England, and can help people transform their working lives.

One of the major changes will be a regional telephone service running from 8am through to 6pm every weekday. Customers can ring the national contact centre on 0800 100 900, and be forwarded onto their local area for advice.

“By expanding the telephone hours, the new contract will allow more people to have access to the service, and the increased opportunity to manage their careers more effectively” said David Leadbetter, Contract Manager at Inspira Cumbria. “Inspira will be able to continue delivering impartial but professional advice at a more enhanced level.”

In addition to the improved telephone support, Inspira’s team of qualified advisers are still available to provide valuable face-to-face careers guidance at Advice Services Centres in Barrow; Workington; Whitehaven; Carlisle, and Kendal College, and in the local Jobcentre Plus offices. Whether looking for a first job, wanting a career change or seeking a promotion, the advisers can offer information tailored to the individual’s needs, and can help to highlight crucial employability skills such as: reliability; self-motivation, and team work.

The National Careers Service is accessible online at, and one of the key online features is a Lifelong Learning Account. The online account can be used to safely store personal documents and funding information all in the one place. The customer can also assess their employability skills through various activities which test strengths, motivations and what a person wants most from a job. The account provides the option of an action plan in which the customer can input all their results, and then form a solid and reliable plan towards employment.

For further enquiries of any aspect of the service, go to the National Careers Service website or call the national contact centre on 0800 100 900.